Last Updated: November 27, 2025
This Return Policy outlines the terms and conditions for refunds, cancellations, and returns of services provided by Exclusivecraftgi. As a web development service provider, we offer custom digital solutions that are tailored to each client's specific needs. Please read this policy carefully before engaging our services.
Exclusivecraftgi provides custom web development services, including website design, development, and related digital solutions. These services are customized to meet your specific business requirements and are created based on your input, preferences, and project specifications. Once work has commenced, significant time and resources are invested in creating your custom solution.
Before Work Commences: If you cancel your project before any development work has begun, you may be eligible for a full refund of any deposits or payments made, minus any consultation fees or administrative costs already incurred.
After Work Commences: Once development work has started, cancellations are subject to the following terms:
Eligibility for Refunds: Refunds may be considered under the following circumstances:
Non-Refundable Items: The following are not eligible for refunds:
To request a refund, please follow these steps:
We understand that project requirements may change during development. Minor modifications are typically included in the project scope. However, significant changes to the original project specifications may result in additional charges. We will always discuss and obtain your approval before proceeding with any changes that affect project scope or pricing.
All our projects include a revision period to ensure your satisfaction. If you are not satisfied with the delivered work, we will work with you to make reasonable revisions within the agreed scope. If we are unable to resolve issues through revisions, we will discuss alternative solutions, which may include partial refunds based on the work completed.
If you have concerns about our services or billing, we encourage you to contact us directly to resolve the matter. We are committed to working with you to find a fair solution. If we cannot reach a resolution, disputes will be handled according to the laws of the State of New Jersey, United States, as outlined in our Terms of Use.
Payment terms are specified in your individual service agreement. Typically, projects require a deposit to begin work, with remaining payments due at project milestones or upon completion. All payments are due according to the terms agreed upon in your service contract. Late payments may result in project delays or suspension of services.
Upon full payment, you will receive ownership of the completed website and source files as specified in your service agreement. If a project is cancelled before completion, you will receive all completed work and source files for the portion of work that has been paid for. Third-party licenses and subscriptions remain subject to their respective terms and conditions.
For questions about this Return Policy, refund requests, or to discuss your specific situation, please contact Exclusivecraftgi at help@exclusivecraftgi.world or call us at +1 201 647 4554. You can also reach us by mail at 1070 Clifton Ave, Clifton, NJ 07013, United States. Our office hours are Monday through Friday, 9:00 AM to 6:00 PM EST.
We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting to exclusivecraftgi.ddd. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
